Blog

Blog Post image

4 Things You Need to Know About Fees

When you decided to open your Medical Practice you probably had one thing in mind – a desire to help the people in your community get access to quality medical care in a quick and convenient setting. Somewhere along the way, however, you realized you also had to make money. Unlike selling food in a restaurant where you know what you make on each customer, collecting money for your services in the medical field can be puzzling. 1. Keep It Simple & Updated One of the first things you have to understand is fee schedules. Simply put, fee schedules are a specific dollar amount that will…

READ MORE

Blog Post image

Tips to Create a Physician Staffing Formula

Trying to determine the perfect physician staffing model is an ongoing saga for any Medical Practice. For the first 10 years of my career I was responsible for staffing a busy emergency room, and for the last five years I have been staffing busy Medical Practice clinics with physicians. Creating the perfect physician schedule is a constantly moving target. The target is finding the balance between adequately staffing to allow time to provide great patient care and not overstaffing and killing the budget. Why You Should Analyze Your Staffing … When swine flu hit in the fall of 2009, our…

READ MORE

Blog Post image

Creating the Perfect Medical Practice Staffing Model

I can read our CFO like a well-illustrated children’s book when it comes to our monthly financial meetings. If we’ve had a less than perfect month, tension is in the room before the meeting starts. If we’ve had a great month, happy energy is in the room when I walk in. Either mood is largely due to how I helped calculate staffing for that month. Staffing is expensive. You would be hard pressed to find an owner of any company who wouldn’t agree that staffing is his or her biggest expense. In medical practices, staffing is also a fine balance. You must have enough staff…

READ MORE

Blog Post image

Creating a Successful Nursing Staff Training Program

Finding the right people to staff your Medical Practice can be difficult, and getting them trained to make sure every patient receives the same quality of care can be daunting too. The good news is it doesn’t have to be. On-the-job training is a very important part of adding people to your nursing staff. A new nurse or other member of your team may have years of experience behind them, but that doesn’t mean they know what you want them to do or how you want them to do it. It is your job to educate them through proper training. Orientation … Orientation is the first real insight…

READ MORE

Blog Post image

How to Create Raving Fan Team Members

To create raving fan customers, create raving fan team members. I received this email yesterday from one of our customers: Dr. Reynolds, Your staff is wonderful. I hurt my knee and went to see your people last night. EVERYONE was friendly, empathetic, and informative. The x-ray tech had to come in from home after 10pm and was a total sweetheart. I just wanted to brag on your staff. EXCELLENT!! This is not a one-time event. We receive letters like this every day. Our team is bought into our purpose and our mission of taking care of and providing great experiences for our customers. Much has…

READ MORE

Blog Post image

Providing Amazing Customer Service

There are many mistakes you can make when you start your medical practice that you can recover from. You might negotiate your lease wrong. You might not hire the right staff members. You might not understand your financials. But you can recover from these mistakes with some hard work and adjustments. There is one mistake, however, that your practice cannot recover from, at least not quickly. You won’t read about it in most books on why small businesses fail – because those books focus on numbers. Yet, neglecting to make sure this mistake doesn’t happen to your clinic will…

READ MORE

Blog Post image

Spending Too Much in the Beginning

In English, we seldom differentiate between the words “need” or “want”. In fact, we interchange those words frequently. In Spanish, that is not the case. Spanish speaking natives understand that “Quiero” means I want something, like a candy bar or an $800 pair of shoes, but I don’t need it. “Necessito” means I need something like new eyeglasses or food for my family. There is a clear distinction, and it is important you understand the distinction when starting your medical practice. Perhaps the most common mistake clinics make in the first…

READ MORE

Blog Post image

Partnerships in Your Practice

I have been, and am, in many long term partnerships (some for 20 years). With this experience, I can share how things can and should be handled to keep the partnership alive and healthy. Not everyone will always agree. It’s not the content of the argument that is relevant here. There will be, and should be, points of disagreement and concern throughout the course of your business together. That is healthy and makes for a strong partnership. You want to look back ten years from now and say, “Wow! Look what we accomplished!” That will include many trials with agreements and…

READ MORE

Blog Post image

Physician Compensation Models

Physician compensation can be a complicated subject, mainly because there’s no one right way to offer a compensation package. There are numerous compensation models available, so new Medical Practice owners may feel overwhelmed with structuring their offers to physicians. Some people live with the philosophy, "If you have seen one physician compensation model, you have seen one physician compensation model." Others say, "We have three models: The one we used last year; the one we are using this year; and the one we will use next year." Compensation models include…

READ MORE

Blog Post image

Meeting Unmet Expectations: Dealing with Patient Complaints

Your Medical Practice’s success depends ultimately on one very important thing: The way you treat your customers. Perhaps, the most critical point for your success to shine comes in how you treat your customers when they make a complaint. There are a variety of reasons one of your patients may make a complaint. Maybe they’re unhappy with the cost of the visit. Maybe their prescription did not get faxed to the correct pharmacy. They may not agree with the plan of treatment they have been given. No matter what the complaint is, each complaint can be canopied under: “Unmet…

READ MORE

Showing: 21 to 30 of 387 (39 Pages)

Return to Top