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You Don't Want To Miss the 2018 MPS Summit!

According to the 2016 Survey of America’s Physicians, 80% of physicians are overextended or at capacity, with no time to see additional patients. Their time is instead consumed by picking up the slack left by staff, making sure their practice stands out from all the others, and making sure that billing is done properly so everyone can get a paycheck. I have accumulated knowledge throughout my years of owning and running a successful medical practice, and instead of hoarding that knowledge for myself I want to share it with others to see them become as successful as I have been. Come…

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Attack Your Goals!

Recently, I was cage diving with Great White Sharks off the coast of South Africa. As I sat in a submerged cage watching as the bait of fish heads and a fake seal were floating in the water, anticipation and anxiety were building inside me. I simultaneously wanted to see a shark up close and personal, but at the same time I was scared to death that I might. The water was a cold 55 degrees Fahrenheit, but my wet suit helped some in staying warm. I sat in the water for what felt like hours, but really it was probably only a few minutes. But nothing happened. Everyone I was with had just about…

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Cutting Through the Clutter with Infographics in Marketing

Did you know the average person is exposed to the equivalent of 174 newspapers full of information daily? Even more interestingly, the average person receives 35 text messages a day, and the average office worker spends 28% of their time answering emails. It’s no wonder medical practice marketers are finding it more and more difficult to get their message into the mind of the consumers, but with “top of mind awareness” crucial to success in medical practice marketing, it’s imperative marketers find a way to cut through the marketing clutter. Enter the Infographic. Why…

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Should You Add Workers’ Comp to Your Medical Practice?

Nearly 3.6 million occupational injuries and illnesses are treated each year in the United States. Those injured workers need somewhere to go for treatment, and many companies are irritated with the long wait times their employees face at the local emergency rooms. Additionally, most employers want a one-stop shopping-clinic model for all their occupational medicine needs. Your Medical Practice has the potential to fill this niche in your community. If your clinic is already offering drug screens, physicals, and pre-employment testing, adding workers’ compensation care to your practice…

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4 Things You Need to Know About Fees

When you decided to open your Medical Practice you probably had one thing in mind – a desire to help the people in your community get access to quality medical care in a quick and convenient setting. Somewhere along the way, however, you realized you also had to make money. Unlike selling food in a restaurant where you know what you make on each customer, collecting money for your services in the medical field can be puzzling. 1. Keep It Simple & Updated One of the first things you have to understand is fee schedules. Simply put, fee schedules are a specific dollar amount that will…

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Tips to Create a Physician Staffing Formula

Trying to determine the perfect physician staffing model is an ongoing saga for any Medical Practice. For the first 10 years of my career I was responsible for staffing a busy emergency room, and for the last five years I have been staffing busy Medical Practice clinics with physicians. Creating the perfect physician schedule is a constantly moving target. The target is finding the balance between adequately staffing to allow time to provide great patient care and not overstaffing and killing the budget. Why You Should Analyze Your Staffing … When swine flu hit in the fall of 2009, our…

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Creating the Perfect Medical Practice Staffing Model

I can read our CFO like a well-illustrated children’s book when it comes to our monthly financial meetings. If we’ve had a less than perfect month, tension is in the room before the meeting starts. If we’ve had a great month, happy energy is in the room when I walk in. Either mood is largely due to how I helped calculate staffing for that month. Staffing is expensive. You would be hard pressed to find an owner of any company who wouldn’t agree that staffing is his or her biggest expense. In medical practices, staffing is also a fine balance. You must have enough staff…

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Creating a Successful Nursing Staff Training Program

Finding the right people to staff your Medical Practice can be difficult, and getting them trained to make sure every patient receives the same quality of care can be daunting too. The good news is it doesn’t have to be. On-the-job training is a very important part of adding people to your nursing staff. A new nurse or other member of your team may have years of experience behind them, but that doesn’t mean they know what you want them to do or how you want them to do it. It is your job to educate them through proper training. Orientation … Orientation is the first real insight…

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How to Create Raving Fan Team Members

To create raving fan customers, create raving fan team members. I received this email yesterday from one of our customers: Dr. Reynolds, Your staff is wonderful. I hurt my knee and went to see your people last night. EVERYONE was friendly, empathetic, and informative. The x-ray tech had to come in from home after 10pm and was a total sweetheart. I just wanted to brag on your staff. EXCELLENT!! This is not a one-time event. We receive letters like this every day. Our team is bought into our purpose and our mission of taking care of and providing great experiences for our customers. Much has…

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Providing Amazing Customer Service

There are many mistakes you can make when you start your medical practice that you can recover from. You might negotiate your lease wrong. You might not hire the right staff members. You might not understand your financials. But you can recover from these mistakes with some hard work and adjustments. There is one mistake, however, that your practice cannot recover from, at least not quickly. You won’t read about it in most books on why small businesses fail – because those books focus on numbers. Yet, neglecting to make sure this mistake doesn’t happen to your clinic will…

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