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LOVE, the Greatest Emotion?

How do you love a homeless person? How do you love a child? How do you love a patient? How do you love a customer? The answer to each of these is that we love them by serving them. We love them by taking care of them. We don't wait to "feel" love for them, we take action and that action is a demonstration of our love. Love is an action, not a feeling. Dr. Steven Covey talks bout this the 7 Habits of Highly Effective People where he states love the feeling is a result of the verb, not the other way around. Interestingly the only place that we describe love as a feeling is in romantic…

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Please come to the Medical Practice Success Summit!

This is my attempt to move you to join us for the Medical Practice Success Summit. Come on, make the decision to be there. Bring your team, bring yourself but show up. I know it’s a busy time of year and I may change dates next year because of that feedback. But if you find a way, you will not regret it. My promise to you is to create something spectacular. I want to give you 10x what you expect. You have a 100 percent guarantee of course. But if you are not completely satisfied after day 1, I will not only give your money back, I will personally pay for your airfare. That’s how…

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How to Create the Business and Life You Want While "Living Every Minute"

I have done two FaceTime live presentations and written several articles lately on planning your New Year goals. I hope that you have been paying attention and that it has been helpful. I am going to keep hammering the idea that you MUST create the life you want. You must decide and then create. If you just let it happen, then you get a “just happened to me” life. If you go out and create one, you will have the life of your dreams. You can try to prove me wrong but I’m almost 100% sure you won’t be able to! So what do you need to do? 1. Get crystal clear on exactly…

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Takeaways from the 2017 MPS Winter Summit

I still haven't made it back home, but I couldn't wait to share with you some of the tidbits and stories that stood out to me. So for now, here's a quick recap from our 2017 MPS Winter Summit. This summit was an amazing opportunity to share concepts to move you and your business to the next level. The energy at the summit was incredible. I feel confident that everyone who attended walked away with renewed enthusiasm for building themselves and their business! 1. It Starts With YOU … Look at your attitude and determine what motivates you and what you contribute. Your business reflects you.

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Testimonials from the 2017 MPS Winter Summit

With the Winter 2017 MPS Summit all wrapped up, I would like to take this time to extend a heartfelt thank you to the MPS team for their exuberant work on the event, to the inspiring speakers, and finally to everyone who attended. ​​ … This is what it's all about: We're changing lives, businesses and creating spectacular. Here's a thank you video from yours truly: MPS Winter Summit 2017 - Thank You From Dr. TimPosted by Medical Practice Success on Wednesday, 8 February 2017 … Summit testimonials … Don't take my word for it! Check out these testimonials from summit delegates Amanda and Dr.

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Teaching Your Team to Own Their Job

In our businesses, we want people to own their jobs. This means we want them to take 100 percent responsibility and authority for that job. We encourage them to study it, learn it, understand the problems of that position in the industry and in our own company. To help them to see and create better solutions. I am of the opinion that there is always a better more efficient way of doing things. That does not mean that the way we are currently doing them is bad. On the contrary, the more we work at it, the more subtle the changes we need to make in order to make improvements but they are still…

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Are You Accomplishing Your Goals?

The year 2016 is moving forward. Are the goals you set being accomplished in your practice? I recently gave a webinar titled “How to Prepare for the New Year.” The webinar was focused on how to make your goals become a reality. Well, 1/12th of the year has passed, and I wonder how you are doing. It is not just setting the goals that is important. Remember, generalities kill clarity. You need to be crystal clear on what you are trying to accomplish and how you are going to get there. Let me help you. Go back to the goals you set, and follow the process. If you have not set goals…

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Motivating Front Line Staff to Fan-Inspiring Service

Medical practices are service businesses whose long-term viability depends on patient loyalty and word-of-mouth. That’s why, for instance, Medical Practice entrepreneurs spend tens of thousands of dollars in selecting the right locations, equipping them with the latest technology, and then devising creative marketing campaigns to bring new patients through the door. But while these investments all contribute to medical practice success, they’re still minor compared to the one that makes the greatest impression on patients—the front-line staff. The “front-line&rdquo…

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Empower Your Team Members to Make Decisions

In The Decision Maker, Dennis Bakke argues that in most organizations the leaders make the decisions. After all, they are the people most equipped to make the decisions, right? Dennis challenges that thought, and I’m going to ask you to do the same. Who in your clinic or organization has the power, authority, and responsibility to make decisions? Most decisions should be made by those who are closest to the problem. In other words, if you are having a problem with the front desk and check-in, the people best equipped to solve that problem are those working at the front desk. Not their…

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Taking Total Responsibility for your Life and Practice. CH 1

Have you ever felt like you were out of control in your medical practice? Like you no longer controlled how you get paid, what kind of patients you see, and even feel you are being told how to take care of patients? I start most of my Medical Practice Success Summits by asking, What is the number one problem in your practice?” I normally get all kinds of answers, everything from employees to cash to competition. After a pause, I let the attendees know that, “The number one problem in your business is you.” You must understand this. If I replaced you with someone much…

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