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Influenza Coding Guidelines: How to Code the Flu

Here are some helpful coding tips to guide you through flu season. What’s the flu type? • J09 (Influenza due to identified novel influenza A virus) – this category covers the more exotic flu types, such as avian flu, swine flu or other flu viruses of animal origin. It is very unlikely that you will be able to assign a code from this category due to a lack of testing capability for these specific flu types. • J10 (Influenza due to other identified influenza virus) – this category is where most of your patients will fall. This is the average patient who tests positive for the…

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Podcast: Evaluate the Customer Experience

In today's podcast, the owners of HealthCARE Express explore the importance of evaluating the customer experience and dealing with customer complaints in your Medical Practice.

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Happy New Year

Happy New Year to all our readers and friends. May 2015 be a year of success and contentment. Lets make this the best year ever!!!

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Be Responsible, Be Proactive

Proactive is not just positive thinking. It is not something we can preach and then not follow through. In our businesses are motto is you are: All in or you're in the way. That means we want every single person to own what they do and to be the best at that thing. It has to permeate the language. It's not ignoring the competitive environment or the day to day challenges but choosing how to respond to them. It is the in the language. "That's just the way I am / I choose to be" " He makes me so mad / I control my feelings " "I have to / I get to / I choose to" Common reactive-proactive…

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They Were The Best of Times

They were the best of times. They were the worst of times. As you look back over the seasons of your business, you probably find yourself thinking, “Wow, I can’t believe what a great bunch of team members I have right now. They all work together so well. They make my job so easy.” Then, two months later, in the midst of your third intervention with a troubled team member in less than a week you think, “Wow, I have 18 people in this one clinic and 16 of them are either miserable or creating problems for everyone else. They are killing me.” … Welcome to my world.

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What Does the Last Month of the Year Mean for Your Business?

We just spent an amazing Thanksgiving in Jackson Hole, Wyoming. We were in our new place with no furniture, so we had Thanksgiving dinner on lawn chairs looking out at the mountains and slept on mattresses on the floor. It snowed and it was beautiful. It was great spending time with family and friends, watching football and being content. Sometimes that makes it hard to go back to real life. But go back we must! We must learn to combine content with ambitious, just the right amount of each for a fulfilled life. Thanksgiving is over so Christmas season has officially begun. I love the season…

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How to Keep Your Butt from Exploding Like Kim Kardashian’s Did

According to the ever-reliable Weekly World News, Kim Kardashian’s butt exploded on a flight from New Jersey to Las Vegas. The pilot took the plane above 38,000 feet and “boom”, the butt implant explodes! Thankfully they made an emergency landing and all is well. This represents poor planning on Kim’s part. Had she done the research, she would have known that implants are susceptible to rupture above certain altitudes due to pressure changes. Had she known, Kim could have made a better plan. Kim could have had the pilot keep the altitude lower or change the cabin…

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Do You Need Help Creating an Awesome Plan for the New Year?

The year is coming to a close. I hope 2016 has been amazing and it's time to plan for 2017 and make it even better. I recently met with a residency director and his assistant for continuing education about giving some lectures to their residents. We asked them about the utility of giving the residents some lectures on the business of medicine since that is what they will face when they finish. His assistant, also a physician said: "Oh! You mean the part of medicine that is set up and run by lawyers and insurance companies? Doctors have no say in that." The residency director then said: "Our…

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Yearly Business Planning Process

Last week I laid out in detail (maybe some of you would say excruciating detail) my end of year process and planning the new year personally. If you missed that and would like to read it, you can find it here. This week I will focus on what I do to prepare for the new year from a business perspective. Part of that consists of what I do alone during hibernation and what I do with my team as this year ends and the next one starts. Questions for my leaders … Each year around September I give a list of questions to my leaders for my yearly business planning process. I have them go back to their…

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LOVE, the Greatest Emotion?

How do you love a homeless person? How do you love a child? How do you love a patient? How do you love a customer? The answer to each of these is that we love them by serving them. We love them by taking care of them. We don't wait to "feel" love for them, we take action and that action is a demonstration of our love. Love is an action, not a feeling. Dr. Steven Covey talks bout this the 7 Habits of Highly Effective People where he states love the feeling is a result of the verb, not the other way around. Interestingly the only place that we describe love as a feeling is in romantic…

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