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Defining who you are?

One of the biggest challenges facing any business, and particularly a medical practice is to decide what you are and what you represent. What do you stand for? How do you distinguish yourself from the competition? What makes your practice unique and different? Deciding on your values and your purpose is an undertaking that is well worth your time and effort. It is not easy to do. It is not urgent and does not ring or arrive in your email. So if you do not make it happen, it will always get put on the back burner. If you take the time, and if you make it happen, you will find it is…

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The Business of Medical Practice Financials

Every month, I have a financial ritual I go through. It has taken me 20 plus years to perfect, but I want to share what I consider important and what I look at every month so you can see if the same optics might help you. Financial Meetings: I have two finance meetings per month. I started with one, and it was very basic in the beginning. If you don’t have any, I recommend setting aside one day a month to meet with your team, your CPA or accountant and/or your banker and just start. It will become more and more apparent which things you should talk about. It is important to become…

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The 5 Destroyers of Culture In Your Business

Creating and maintaining the culture within your organization that you desire can be a real challenge, especially as your company expands. As most of you have figured out by now within your own business, the desired culture is the tough part instead of the ones that kind of naturally happen…those of rumors or laziness! These less than desirable cultures seem to seep in quickly, like a pesky little stench that you cannot seem to cover up with air fresheners or candles! So how do we keep the culture that we want; the place where our team members come to work excited for the work day and…

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The 5 Destroyers of Culture In Your Medical Practice

Creating and maintaining the culture within your organization that you desire can be a real challenge, especially as your company expands. As most of you have figured out by now within your own business, the desired culture is the tough part instead of the ones that kind of naturally happen…those of rumors or laziness! These less than desirable cultures seem to seep in quickly, like a pesky little stench that you cannot seem to cover up with air fresheners or candles! So how do we keep the culture that we want; the place where our team members come to work excited for the work day and…

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THE CALM AFTER THE SUMMIT

Hey Everyone, We just returned from our Medical Practice Success Summit in Las Vegas. We had an incredible time. The energy was SPECTACULAR! I want to personally thank those who attended for playing all out and for bringing their best game. I also want to thank our teachers, they truly shared everything they had to give. Finally, a big thanks to our sponsors for trusting us and providing value for our attendees. It was a rocking time! We had people from 13 states and a variety of clinic settings from dental, to Medical Practice, to primary care, and pain management. They all came to learn and…

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In Your Practice, YOU are the Problem

Have you ever felt like you were out of control in your medical practice? You felt like: • … You no longer control how you get paid. • … You’re being told how to take care of patient. I start most of my Medical Practice Success Summits by asking what the number one problem in your practice is. I normally get all kinds of answers. Everything from employees, to cash, to competition. After a pause, I let attendees know that the number one problem in your business if you. Hard to believe, right? But you must understand this. If I replaced you with someone much smarter, experienced, and…

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Are You Accomplishing Your Goals?

The year 2016 is moving forward. Are the goals you set being accomplished in your practice? I recently gave a webinar titled “How to Prepare for the New Year.” The webinar was focused on how to make your goals become a reality. Well, 1/12th of the year has passed, and I wonder how you are doing. It is not just setting the goals that is important. Remember, generalities kill clarity. You need to be crystal clear on what you are trying to accomplish and how you are going to get there. Let me help you. Go back to the goals you set, and follow the process. If you have not set goals…

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What is the most important thing in your life?

If I ask you the question, “What is the most important thing in your life?”, my goal is to get you to reevaluate the relationship of your role in your business to the other roles you play in your life. While I started off with a quote from a book I had read, what really inspired me to write this was an interaction with my wife. We had been spending time on our ranch doing things we truly enjoy doing. I worked on the tractor. We rode the 4-wheeler, walked our walking trail, and rode horses together. As the evening came upon us, my wife (who is also the chief leadership officer of…

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DO WE HAVE PATIENTS OR CUSTOMERS?

You have probably heard it in your clinic. Some people call them customers, some call them patients, and some call them guests. How do you describe the people who frequent your practice or business? It is an interesting debate, and I think worth some time, because they maybe should be treated differently depending on how we view them. Traditionally, customers pay vendors for a service or product and they are either satisfied or they are not. Patients on the other hand may be treated differently. They do not always get what they “order” and are not necessarily making the decision…

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Six Ways to Improve Patient Satisfaction in Your Medical Practice

My friend and mentor, Tony Robbins, teaches a concept called The Six Human Needs that, when implemented successfully, can make a big impact on your patient satisfaction scores. Understanding how these needs affect individuals can also help you improve your medical practice staff’s morale and interaction among teammates. What are the Six Human Needs? Certainty: All humans have a need for certainty — knowing you will have a roof over your head, food to eat, someone to love you, and job security. Uncertainty: Ironically while we all crave certainty, we also love variety or…

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