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Staying in Business During a Pandemic

Every business has felt the effects of COVID-19. The most surprising of which is medical practices. During this time of crisis and fear, many people are putting aside essential doctor visits for fear of contracting the virus. Here are some necessary actions to take during the current pandemic: • Implement COVID-19 Specific Protocols … • Understand Changes in Insurance … • Stay in Communication with Patients … • Utilize Telemedicine and Remote Visit Options … • Staff Management … • Reevaluate Expenses … • Prepare for Potential Closure … Implement COVID-19 Specific Protocols … It may be…

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Not All Hands Are Helping: Protecting Your Practice from Predators

One thing about a crisis is that it often brings out the best of humanity. Quite often when some catastrophe strikes, we see communities near and far come together to extend a helping hand in a variety of forms to uplift, strengthen, and rebuild when the need calls for it. Whether a natural disaster or horrific tragedy, the spirit of caring and community is what often binds us and sees us through even the worst of times. Even now, in the midst of unprecedented societal restrictions and economic uncertainty, we still see the American spirit and generosity shining through. Schools and churches…

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Adding Pink to Your Services Spectrum

Looking for new avenues to spark your healthcare business- women’s health may be the direction. Let’s face it, every operator is searching for the latest thing, that special marketing edge or new gadget that can set their practice apart from the competition and draw in new patients. Revenue is the name of the game, but with the payers constantly changing the way the game gets played with declining reimbursement, closed networks and often unreasonable contractual requirements, its no wonder that many practices submit to joining larger health system groups. But for those that are toughing it…

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Happy New Deductibles!

At the start of a new year, deductibles can be a challenge for patients and providers alike. Patients may not fully understand deductible resets or their healthcare plan’s policies in general. When patients are confused, they are less likely to pay their balance to providers. Additionally, some patients may not be able to pay their bills in full when deductibles reset to their annual maximum amount, which can be as high as $6,000 for a family health plan. As a result, deductible resets cause cash flow and collection problems for provider organizations, while also causing a strain in their…

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Above All Else Do No Harm…

Mark your calendars for March 8 through the 14th next year. What’s so special about that week other than the promise of upcoming shamrocks and green beer? The second week of March marks the observance of National Patient Safety Week when healthcare organizations of all sizes and disciplines can put up posters, hold special events and webinars and basically spruce up their efforts to make sure their patients – their reason for existing – don’t leave their practice in worse shape than when they arrived. But really, why just one week a year. Doesn’t patient safety deserve more than just 5…

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Credentialing 101

Insurance credentialing can be a confusing and lengthy process that will leave you frustrated. Unfortunately, you don't get paid by third-party payers unless you are credentialed and have a contract in place. It's important to understand what credentialing is and what it is not. Credentialing is the process third-party payers use to evaluate your qualifications and your clinical history. They want to determine that you are who you say you are, that you don't have any malpractice claims against you, that you are good providers with good references, that you are not a risk to them or to their…

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Protecting Your Practice

You only have to go back about ten years to the “good old days” of being able to surf the internet without fear of your data being breached or corrupted in some manner as to make you take extra safeguards to protect it. Since 2010, when the first major ransomware threat was noted, we’ve steadily seen an increase of attacks on nearly every industry that regularly utilizes electronic data in their daily operations. In 2018, the rate of ransomware attacks totaled in excess of 850 million as reported by PhishMe, Inc and even more startling is the fact that 75% of the companies infected with…

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Don’t Flush Those Expired Medications!

About 3% of all purchased medications expire before their use. Like most medical practices, at some point, you must manage these expired medications. Whether your practice offers sample medications, in-office prepackaged dispensing, or merely administers medication to patients as part of their treatment, it’s inevitable that some of your on-hand stock may get damaged or expire and become unsuitable for patient use. While this medication is certainly of no further value to your practice—and you don’t want to risk it remaining in inventory where it may be inadvertently administered to a…

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Are You Treating Your Patients or Your Software?

The use of technology has increased rapidly within the past decade, and the delivery of urgent care medicine has adapted along with it to keep up with demands. Though, often the desire to provide competent but quick care has come at the sacrifice of providing compassionate, patient-centric care. When a practice’s mantra is focused on meeting a “door-to-door” transit time, it’s not easy to develop a lasting or meaningful relationship with the ailing or injured patients at any point of the person’s interaction with your organization. While we surely emphasize friendly customer service, it’s not…

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Patient Debt: Create a Plan Your Practice Can Tolerate

It’s not a surprise to many—practice owners, patients, and providers—that the cost of healthcare has increased drastically in the past several years. While the actual rates for specific services billed might not have changed significantly, the out of pocket cost to patients (deductibles and after-insurance responsibility) has increased by over 30% since 2015. According to a Black BookTM RCM study in 2018, less than 5% of families had a deductible of $500 or less in 2015, while greater than 50% of families now have deductibles in excess of $3000-5000, and over 30% have deductibles higher than…

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