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Patient Registration Practices

The Importance of Proper and Accurate Patient Registration Practices

Patient registration sets that tone for not only the patient experience, but whether that practice is paid for the exceptional care rendered to that patient. The first element of the Revenue Cycle workflow starts with the patient registration process. If anything is omitted, incorrect information given or entered incorrectly, the Revenue Cycle process will fail. The result of this failure is most often no reimbursement to the practice for services rendered to that patient. Accurate and complete patient registration information is key to assuring that claims move smoothly and swiftly through…

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Customer Service in the Time of COVID

No matter what type of business you own and operate, customers (clients, patients, families) are always the lifeblood of your success. Arrogance might suggest that if you have a product or service that someone needs and you’re the only one around that provides it, you can afford to treat your customer with less-than-ideal respect and attention. But in the real world – the one where most of us live, work, and operate businesses – the choice to be rude or callous toward a customer or patient will typically result in that customer looking for another service provider. Most healthcare practices…

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Staying in Business During a Pandemic

Every business has felt the effects of COVID-19. The most surprising of which is medical practices. During this time of crisis and fear, many people are putting aside essential doctor visits for fear of contracting the virus. Here are some necessary actions to take during the current pandemic: • Implement COVID-19 Specific Protocols … • Understand Changes in Insurance … • Stay in Communication with Patients … • Utilize Telemedicine and Remote Visit Options … • Staff Management … • Reevaluate Expenses … • Prepare for Potential Closure … Implement COVID-19 Specific Protocols … It may be…

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Marketing During Tough Times

It’s very common that many businesses look for ways to save money when things start looking bleak in tough economic times. There’s no doubt that what most businesses are facing amid the COVID-19 crisis has become perhaps the worst economic crisis that many owners and operators have dealt with in decades; if not the entirety of their business lives. The financial impact affects not only the business, but their customers, suppliers, and many ancillary vendors such as insurance payors. When faced with the survival of their organizations, the inevitable consideration is where to begin making…

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Not All Hands Are Helping: Protecting Your Practice from Predators

One thing about a crisis is that it often brings out the best of humanity. Quite often when some catastrophe strikes, we see communities near and far come together to extend a helping hand in a variety of forms to uplift, strengthen, and rebuild when the need calls for it. Whether a natural disaster or horrific tragedy, the spirit of caring and community is what often binds us and sees us through even the worst of times. Even now, in the midst of unprecedented societal restrictions and economic uncertainty, we still see the American spirit and generosity shining through. Schools and churches…

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The Rise in Telemedicine

Prior to the COVID19 crisis, many practices looked barely scratched the surface in implementing telehealth to their practices. In fact, most, were uncertain as to how telehealth could augment their current services. To many, the idea of telehealth was little more than a concierge visit that they could offer to their “top tier” patients. But as in-clinic volumes began to tumble in early March due to shelter-in-place orders and the uncertainty faced by many patients, the appeal of telehealth to REACH their patient population became not only feasible but for many practices, a life preserver.

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Adding Pink to Your Services Spectrum

Looking for new avenues to spark your healthcare business- women’s health may be the direction. Let’s face it, every operator is searching for the latest thing, that special marketing edge or new gadget that can set their practice apart from the competition and draw in new patients. Revenue is the name of the game, but with the payers constantly changing the way the game gets played with declining reimbursement, closed networks and often unreasonable contractual requirements, its no wonder that many practices submit to joining larger health system groups. But for those that are toughing it…

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Happy New Deductibles!

At the start of a new year, deductibles can be a challenge for patients and providers alike. Patients may not fully understand deductible resets or their healthcare plan’s policies in general. When patients are confused, they are less likely to pay their balance to providers. Additionally, some patients may not be able to pay their bills in full when deductibles reset to their annual maximum amount, which can be as high as $6,000 for a family health plan. As a result, deductible resets cause cash flow and collection problems for provider organizations, while also causing a strain in their…

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Above All Else Do No Harm…

Mark your calendars for March 8 through the 14th next year. What’s so special about that week other than the promise of upcoming shamrocks and green beer? The second week of March marks the observance of National Patient Safety Week when healthcare organizations of all sizes and disciplines can put up posters, hold special events and webinars and basically spruce up their efforts to make sure their patients – their reason for existing – don’t leave their practice in worse shape than when they arrived. But really, why just one week a year. Doesn’t patient safety deserve more than just 5…

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Credentialing 101

Insurance credentialing can be a confusing and lengthy process that will leave you frustrated. Unfortunately, you don't get paid by third-party payers unless you are credentialed and have a contract in place. It's important to understand what credentialing is and what it is not. Credentialing is the process third-party payers use to evaluate your qualifications and your clinical history. They want to determine that you are who you say you are, that you don't have any malpractice claims against you, that you are good providers with good references, that you are not a risk to them or to their…

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