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Is Your Billing Company Doing a Good Job?

How well is your billing company managing your billing for you? Most medical practice owners and physicians would say "okay." How can you be sure? Just because you're getting paid every month doesn't always mean you're making as much money as you should. You could be leaving real money on the table! Here are some questions you should ask your billing company and yourself every month: Are you receiving payments in less than 30 days? This is critical when you are growing your business. Ideally you want to know that all of your payments are received and posted within the current month. Most…

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How to Improve Your Healthcare Contracts

As a fellow healthcare provider, I understand how your most important role is to provide the best and most thorough health services to your patients. Yet part of maintaining the highest standards for superior healthcare also includes maintaining a healthy bottom line. A healthcare provider’s bottom line is tied directly to the contractual relationships you’ve entered into, or more importantly what contracts you’ve become a part of. The question is… are YOUR contracts contributing to or hindering your bottom line? I asked Steve Johnston, the Credentialing and…

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Influenza Coding Guidelines: How to Code the Flu

Here are some helpful coding tips to guide you through flu season. What’s the flu type? • J09 (Influenza due to identified novel influenza A virus) – this category covers the more exotic flu types, such as avian flu, swine flu or other flu viruses of animal origin. It is very unlikely that you will be able to assign a code from this category due to a lack of testing capability for these specific flu types. • J10 (Influenza due to other identified influenza virus) – this category is where most of your patients will fall. This is the average patient who tests positive for the…

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Teaching Your Team to Own Their Job

In our businesses, we want people to own their jobs. This means we want them to take 100 percent responsibility and authority for that job. We encourage them to study it, learn it, understand the problems of that position in the industry and in our own company. To help them to see and create better solutions. I am of the opinion that there is always a better more efficient way of doing things. That does not mean that the way we are currently doing them is bad. On the contrary, the more we work at it, the more subtle the changes we need to make in order to make improvements but they are still…

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The Two Skills of Leadership

What makes an entrepreneur do what he or she does? How do you dare to risk everything in order to create something? It can’t just be about the money. If that were it, there are easier ways. What gives you the courage to try against incredible odds? The answer: A little bit of crazy mixed with facts and faith. In the book ‘Thou Shall Prosper’ by Rabbi Daniel Lapin, he talks about leadership requiring both facts and faith. I was fascinated by this idea. A leader must have an incredible grasp of the facts of any situation. If you look at the great leaders in history, they were…

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Be Responsible, Be Proactive

Proactive is not just positive thinking. It is not something we can preach and then not follow through. In our businesses are motto is you are: All in or you're in the way. That means we want every single person to own what they do and to be the best at that thing. It has to permeate the language. It's not ignoring the competitive environment or the day to day challenges but choosing how to respond to them. It is the in the language. "That's just the way I am / I choose to be" " He makes me so mad / I control my feelings " "I have to / I get to / I choose to" Common reactive-proactive…

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They Were The Best of Times

They were the best of times. They were the worst of times. As you look back over the seasons of your business, you probably find yourself thinking, “Wow, I can’t believe what a great bunch of team members I have right now. They all work together so well. They make my job so easy.” Then, two months later, in the midst of your third intervention with a troubled team member in less than a week you think, “Wow, I have 18 people in this one clinic and 16 of them are either miserable or creating problems for everyone else. They are killing me.” … Welcome to my world.

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What Does the Last Month of the Year Mean for Your Business?

We just spent an amazing Thanksgiving in Jackson Hole, Wyoming. We were in our new place with no furniture, so we had Thanksgiving dinner on lawn chairs looking out at the mountains and slept on mattresses on the floor. It snowed and it was beautiful. It was great spending time with family and friends, watching football and being content. Sometimes that makes it hard to go back to real life. But go back we must! We must learn to combine content with ambitious, just the right amount of each for a fulfilled life. Thanksgiving is over so Christmas season has officially begun. I love the season…

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How to Keep Your Butt from Exploding Like Kim Kardashian’s Did

According to the ever-reliable Weekly World News, Kim Kardashian’s butt exploded on a flight from New Jersey to Las Vegas. The pilot took the plane above 38,000 feet and “boom”, the butt implant explodes! Thankfully they made an emergency landing and all is well. This represents poor planning on Kim’s part. Had she done the research, she would have known that implants are susceptible to rupture above certain altitudes due to pressure changes. Had she known, Kim could have made a better plan. Kim could have had the pilot keep the altitude lower or change the cabin…

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Do You Need Help Creating an Awesome Plan for the New Year?

The year is coming to a close. I hope 2016 has been amazing and it's time to plan for 2017 and make it even better. I recently met with a residency director and his assistant for continuing education about giving some lectures to their residents. We asked them about the utility of giving the residents some lectures on the business of medicine since that is what they will face when they finish. His assistant, also a physician said: "Oh! You mean the part of medicine that is set up and run by lawyers and insurance companies? Doctors have no say in that." The residency director then said: "Our…

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